jaya9 2's Privacy Policy

Scope and Purpose of This Policy

jaya9 2 is an online gaming and betting platform serving users in Bangladesh. This privacy policy ("Policy") clearly describes our practices regarding the use, storage, and protection of personal information collected through jaya9 2's website, mobile application, and any other services.

By using this website or creating an account, you are considered to have accepted the terms of this privacy policy. This policy should be read together with our Terms and Conditions, as both documents govern the terms of using the platform.

The main purpose of this policy is to inform you about what information we collect, how it is used, who it may be shared with, and what rights you have over your own information. jaya9 2 believes that transparency and honesty are the foundation of a healthy user-platform relationship.

What Information Is Collected

jaya9 2 collects only the information necessary for providing services, managing accounts, and fulfilling legal obligations.

a) Identity and Contact Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Email address and mobile number
• Current and permanent address

b) Financial Information

• bKash, Nagad, or Rocket account number (for deposits and withdrawals)
• Bank account details (for bank transfers)
• Transaction history and amounts

c) Account and Activity Information

• Username and password (stored in encrypted form)
• Gaming history, betting activity, and win/loss records
• Bonus usage and wagering history
• VIP tier and points information

d) Technical Information

• IP address and device identifier information
• Browser type and operating system
• Login times and session information
• Cookies and similar tracking data

How Information Is Collected

We collect your information in several ways:

a) Direct Collection

You provide information directly to us when registering an account, making a deposit or withdrawal, contacting customer support, or applying for a bonus or promotion.

b) Automatic Collection

When you use our website or app, certain information is collected automatically. This includes your device information, browsing activity, cookie data, and log file information.

c) Collection from Third Parties

For identity verification and fraud prevention purposes, we may in some cases receive information from trusted third-party verification services. This information is used only to meet applicable legal requirements.

Purpose of Using Your Information

jaya9 2 uses your personal information for the following purposes:

a) Account and Service Management

• Creating, verifying, and maintaining accounts
• Processing deposits and withdrawals
• Providing bonuses, cashback, and VIP benefits
• Keeping gaming and betting services running without interruption

b) Security and Compliance

• Preventing fraud and unauthorized account access
• Anti-money laundering verification (KYC)
• Ensuring the protection of minors
• Meeting applicable legal obligations

c) Communication and Support

• Responding to your queries via live chat and email support
• Sending important account-related notifications
• Informing you about new bonuses or promotions (subject to your consent)

d) Service Improvement

• Analyzing and improving the user experience
• Identifying and resolving technical issues on the platform
• Planning new games and services

Data Storage and Security

jaya9 2 treats the security of your information as a top priority. We have put in place industry-standard technical and organizational measures that protect your information from unauthorized access, alteration, or disclosure.

a) Technical Security Measures

• SSL (Secure Socket Layer) encryption: all data transferred between your browser and our servers is encrypted
• Password hashing: your password is never stored in plain form — only an encrypted hash is kept
• Two-Factor Authentication: account access is protected using OTP
• Regular security audits and vulnerability assessments

b) Data Retention Period

Your information will be retained for as long as your account remains active. Even after an account is closed, we may retain certain information for as long as required to meet legal obligations. Once that period has passed, the information is securely deleted or anonymized.

c) Response to Data Breaches

If a security breach occurs, we will act promptly and notify affected users as soon as possible. Our security team is active 24 hours a day to detect any unusual activity.

Sharing Information with Third Parties

jaya9 2 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited situations:

a) Service Provider Partners

We work with trusted partners for payment processing (such as managing bKash, Nagad, Rocket, and bank transfers), identity verification, and technical services. These partners are given access only to the amount of information needed to carry out their specific tasks, and they are contractually bound to uphold our privacy standards.

b) Legal Obligations

We may be required by applicable law to provide information in response to court orders, legal demands from government or regulatory authorities, or to assist in investigations related to money laundering or fraud prevention.

c) Business Transitions

In the event of a business merger, acquisition, or asset sale, user information may be transferred. However, we will notify you before any such change, and the new entity will also be bound to uphold the standards of this policy.

d) Game Studios and Software Providers

Our gaming partner companies — including Evolution, Pragmatic Play Live, PG Soft, and JILI — may process limited user data for technical purposes. They are governed by their own privacy policies.

Cookies and Tracking Technology

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device.

a) Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled
• Functional Cookies: Remember your preferences (language, theme, last played game, etc.)
• Analytics Cookies: Collect anonymous statistics to monitor and improve website usage
• Marketing Cookies: For displaying relevant advertisements (only with your consent)

b) Cookie Control

You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may cause some core features of the website to stop working properly.

Your Rights

You have the following rights over your own personal information:

a) Right to Access Your Information

You may contact jaya9 2 at any time to find out what information we hold about you. The support team provides assistance in both Bengali and English for such requests.

b) Right to Correct Your Information

If any of your stored information is incorrect, you may contact our customer support to request a correction. Changes to identity-related information will require a verification process.

c) Right to Delete Your Information

You may request deletion of information that falls outside the scope of legal obligations. However, information linked to an active account or ongoing financial transactions may not be immediately deletable.

d) Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may contact us at any time to remove yourself from that list. It is not possible to stop important account-related notifications from being sent.

e) Right to Data Portability

Contact our support team to receive a structured copy of your account activity. You may also use the account history review feature in accordance with the platform's Responsible Gaming policy.

Protection of Minors

All services on jaya9 2 are intended solely for users aged 21 and above. We do not knowingly collect information from minors under any circumstances.

Age verification is mandatory during the account registration process. If a user is suspected of being under 21, we will suspend the account and request identity verification. Registering with false information is a violation of our terms and conditions, and the account may be cancelled as a result.

If a child or teenager has accidentally created an account, please notify our support team immediately — we will close the account and delete any stored information.

Changes to This Policy

jaya9 2 reserves the right to update this privacy policy as needed. The policy may change due to business changes, introduction of new services, or legal requirements.

If significant changes are made to the policy, we will send a notification to your registered email address and clearly publish it on the website. The date the updated policy takes effect will be noted at the top of this page as "Last Updated".

If you continue using the platform after changes are made, you will be considered to have accepted the updated policy. We therefore recommend reading this page regularly. The latest information and updates about the platform can be found on our About Us page.

Contact Us

If you have any questions, comments, or complaints about this privacy policy, please contact us directly. Our support team provides assistance in both Bengali and English.

If you have difficulty understanding any part of this policy, or have a specific request regarding your information, check our FAQ section for frequently asked questions — or speak with us directly via live chat.